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Systems Operations in Health and Humanitarian Response

The below courses make up the 3-module Health and Humanitarian Supply Chain Management Certificate.

COURSE 1: Pre-planning Strategy for Health and Humanitarian Organizations
MAY 11-12, 2015

COURSE 2: Tactical Decision Making in Public Health and Humanitarian Response
MAY 13-14, 2015

COURSE 3: Systems Operations in Health and Humanitarian Response
MAY 15-16, 2015

Scholarship support of these courses is made available through the generosity of The UPS Foundation, Andrea L. Laliberte, and Richard E. and Charlene O. Zalesky. For eligibility requirements and to apply online, please visit


May 13 - 14, 2016

On the Georgia Tech Professional Education Web Site


Series Overview Webinar

Learn more about our Health and Humanitarian Professional Education offerings.
Click here to access the archive.


Despite having common goals, often the lack of cooperation and coordination between humanitarian organizations results in procurement and allocation inefficiencies. As a result, a systems view of a humanitarian effort is needed to ensure appropriate use of scarce resources to meet the goals at hand. This course will focus on conceptual and modeling skills to understand and effectively manage humanitarian response from a systems perspective. Models will address system characteristics (e.g. demand dependencies) that drive system dynamics and policies to regulate performance. Course topics include methods for improving coordination and collaboration, addressing demand dependencies, and reliably measuring and evaluating system performance.


  • Tactical & strategic members of Non-governmental organizations
  • Private corporations involved in the humanitarian relief efforts
  • US Federal government employees
  • US State or local government employees
  • Humanitarian Foundation members
  • TITLES: Program Managers, Director of Field Operations, Disaster Relief Manager, Director of Logistics & Inventory, Logistics Officers


Upon completion of this course, you will be able to:

  • Describe and model the impact of demand dependencies among the many partners within a health or humanitarian response.
  • Identify methods for mitigating or reducing inventory variability and costs through information sharing among supply chain partners.
  • Identify opportunities for coordination within organizations and collaboration across organizations for increased efficiency and improved outcomes.
  • Describe the strategic behavior of decision makers and the impact of the market (or contract) structure on the participant's actions and the overall system dynamics.
  • Define evaluation metrics in alignment with the system goals and structure system operations and incentives that address and evaluate these metrics.
  • Provide immediate impact to their organization through learnings gained from applied and real-world case studies
  • Learn to bring NGOs, businesses, and/or government entities together to enhance collaboration, cooperation, and communication
  • Discover current trends and procedures to help their organizations and team members get ahead and stay ahead of the curve
  • Build a critical knowledge base to make tactical decisions around inventory, routing, and distribution
  • Deliver best-practices to measure and evaluate outcomes of humanitarian relief efforts
  • Ultimately transform the humanitarian sector with increased capacity to participate in planning and strategic decision-making for effective supply chain management


Pre-Course Activities (5 hrs) - Online via HELIX platform
Classroom Activities (2 days) - Georgia Tech Global Learning Center

NOTE: Pre-course activities will conducted online using the HELIX platform online learning management system. Access instructions will be provided to registrants when details become available.

Pre-Course Activities - Conducted online via HELIX platform

  • Coordination and Collaboration – 2 hours
  • Game Theory/Incentives – 1 hour
  • System Dymanics - 2 hours

Classroom Activities

Day 1

  • Coordination and Collaboration

Day 2

  • Performance and Measurements
  • Game Theory/Incentives

Day 3

  • System Dynamics


Participants receive readings, case studies, spreadsheet files, and lecture slides, and will be given access to the pre-course web-based activities.


Students need a laptop with Microsoft Excel and the ability to connect to a high-speed internet connection (internet access is provided for onsite portions of course).




Julie Swann, Ph.D.

Dr. Swann is the Harold R. and Mary Anne Nash Associate Professor in the H. Milton Stewart School of Industrial and Systems Engineering and the co-director of the Health & Humanitarian Logistics Center (HHL) at Georgia Institute of Technology. She is currently focused on the modeling and analysis of problems and algorithms in logistics, transportation and supply chain management. She has particular interests in developing and analyzing tools to manage demand, such as pricing, revenue management, or lead-time quotation, to increase the flexibility in the system and is currently doing work in humanitarian supply chains. Other research interests include applications of economics and optimization to healthcare policy.

She was awarded an NSF CAREER grant in 2004, and recently, one of her papers was selected as a Finalist in the Shepherd award at the CDC. In 2002, she received the Doctoral Dissertation Award from the Council of Logistics Management and was a Finalist in the Dantzig Doctoral Dissertation Competition at INFORMS. In 2006 she was inducted into the Council of Outstanding Young Engineering Alumni of Georgia Tech.

Ozlem Ergun, Ph.D.

Dr. Özlem Ergun is the Coca Cola Associate Professor in the H. Milton Stewart School of Industrial and Systems Engineering. She holds a Ph.D. in Operations Research from the Massachusetts Institute of Technology. Professor Ergun's research focuses on the design and management of large-scale networks. Specifically, she studies logistics and communications networks that are dynamic, partially decentralized, and are used and operated by coordinating but selfish entities. Her main research contributions are the development of a set of new algorithmic and analytical tools and their applications to important real world problems. She is also a co-founder and co-director of the Health & Humanitarian Logistics Center (HHL) at the Supply Chain and Logistics Institute. She teaches undergraduate and graduate courses in optimization and logistics. Dr. Ergun was awarded the NSF Career Award in 2003.

Pinar Keskinocak, Ph.D.

Pinar Keskinocak is the William W. George Chair and professor in the H. Milton Stewart School of Industrial and Systems Engineering, Associate Director of Research for the Health Systems Institute, and the co-director of the Health & Humanitarian Logistics Center (HHL) at Georgia Institute of Technology. She received B.S. and M.S. degrees in industrial engineering from Bilkent University in Ankara, Turkey, and a Ph.D. in operations research from Carnegie Mellon University.

Dr. Keskinocak’s research focuses on the applications of operations research and management science with societal impact, particularly health and humanitarian applications, supply chain management, and logistics/transportation. Her recent work has addressed infectious disease modeling, evaluating intervention strategies, and resource allocation; catch-up scheduling for vaccinations; hospital operations management; disaster preparedness and response (e.g., prepositioning inventory); debris management; centralized and decentralized price and lead time decisions. 

She has worked on projects with companies, governmental and non-governmental organizations, and healthcare providers, including American Red Cross, CARE, CDC, Children’s Healthcare of Atlanta, and Intel Corporation.

She currently serves as a department editor for Operations Research (Policy Modeling and Public Sector area) and associate editor for Manufacturing & Service Operations Management. Previously she served as INFORMS Vice President of Membership and Professional Recognition, is the co-founder and past-president of INFORMS Section on Public Programs, Service, and Needs, and the president of the INFORMS Health Applications Society.


This course counts as two points towards the Health and Humanitarian Supply Chain Management Certificate.


On the first day, please check in at least 30 minutes before the class start time.

  • Morning session (8:30am-12:30pm)
  • Lunch (12:30am-1:30pm)
  • Afternoon session (1:30am-5:00pm)


The Georgia Tech Health and Humanitarian Supply Chain Management Professional Certificate Program is an executive education program designed for practitioners in non-governmental organizations (NGOs), government, industry, and military who are active participants in humanitarian operations including disaster relief, long term development and public health operations. The courses are developed for practitioners seeking to build skills to improve decision making in preparedness, response operations planning, and system design. Courses include many interactive components, such as case studies and games, which help professionals in the humanitarian world to link the challenges and decision-making tradeoffs they face in practice with the systematic approaches, tools, and techniques presented.

The courses in this series are designed for professionals and managers across the entire supply chain (procurement, manufacturing, distribution, transportation, warehousing, and retail) who need university-based education and credentials to prepare them for increasing responsibilities in logistics and supply chain management.

Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.



The program fee of $2400 includes continental breakfasts, lunches, breaks, parking, internet access, and all classroom materials. Checks made payable to Georgia Tech are accepted for payment, as well as VISA, MasterCard, American Express, or Discover cards. Note that your credit card will be charged as soon as your registration is received. Registrants should make payment arrangements prior to the start of the program. Advance payment arrangements are required to guarantee your place in the program. If a program registrant must cancel, a substitution or transfer to another program can be made.

If the Supply Chain & Logistics Institute must cancel a program, registrants will receive a full refund. Georgia Tech, however, cannot assume the responsibility for other costs incurred. Due to program enrollment limits, early registration is encouraged. Registrations will be acknowledged by a letter of confirmation from Professional Education.


First time attendees pay the listed course fee. If you are a returning student of the Supply Chain & Logistics Institute (SCL) courses, you will receive a 10% discount which you will enter at the "Check Out" page. Use Coupon Code SCL-Alum. There are also discounts available for multiple-team member registrations, to those who prepay for all the courses in a specific certificate, to active/retired military, or to members of certain organizations. For a listing visit: Discounts cannot be combined. To receive the coupon code for these discounts, call 404-385-8663 or email prior to registration

A discount is applicable to:

  • SCL Alumni (anyone who has attended a SCL course) : $2160
  • Members of: APICS, AST&L, CSCMP, EMIL, Georgia Tech Manufacturing Institute, Georgia Tech Supply Chain Network, IIE, INFORMS, ISyE, Military (Active and Retired) , MSSCE, NLDC, Supply Chain Leadership Council, TAG, WERC: $2160 Click here for more information
  • Individuals signing up for a certificate series : $1992


This program will be held at the Georgia Tech Global Learning Center located at 84 5th Street, NW, Atlanta, Georgia.

To receive the discounted room rate, registrants must call the hotel at (800) 706-2899 and indicate their association with the Georgia Tech program. Reservations made through a travel agency will not be discounted.


This program meets criteria for the nationally accepted Continuing Education Unit (CEU). Each participant completing the program will earn 2.20 CEUs and a program certificate. A certificate of completion, showing the accumulated CEUs earned, can be requested by emailing


Participants can complete multiple courses to qualify for one of our GT/SCL Professional Education Certificates. Learn More



Our courses are designed to cater to a limited number of participants. If you change your registration 10 or more business days prior to the course start date, you may choose one of the following:

  • Substitute a person
  • Transfer to another course (2 transfer limit)
  • Receive a full refund

If you change your registration less than 10 business days prior to the start date, you may choose to:

  • Substitute a person
  • Transfer to another course (2 transfer limit)

To cancel or change your registration, you must call Georgia Tech Professional Education at (404)385-3501.


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