Warehouse/Distribution Center Layout and Material Handling (Online/Self-paced)

Special Notes

Online courses are offered through Georgia Tech Professional Education using the Canvas Learning Management System platform. The interface is primarily point-and-click, and can be learned by anyone capable of using a web browser. There is no software to distribute, and no experience with HTML or other technical knowledge required.

Course Description

This “how-to” course teaches Systematic Layout Planning (SLP). It greatly expands the depth of coverage on warehousing methods, especially material handling with sessions on topics such as detail rail layout and installation planning. It includes added coverage on site location and selection, warehouse relocation, and installation. Equal attention is given to planning new or rearranging existing facilities, including analysis of order-picking, storage, and material handling methods. You will learn by doing. Over 100 pages of worksheets and exercises and a dozen case problems assure your mastery of the material. Checklists and Excel™ Working Forms prepare you for immediate application. This course provides essential learning for those who are short on space, storing new or different items, performing new functions, or simply looking for productivity improvements.   Georgia Tech offers an in-person, hands-on course (Warehouse/Distribution Center Layout) that covers many of these topics. However, this online version is for those who want access to expanded coverage of these topics, plus additional content in material handling not covered in the in-person course.

Who Should Attend

This course is designed for managers of warehousing, distribution and logistics; warehouse supervisors and team leaders; industrial engineers and systems analysts; planning teams for new or expanded facilities; leaders of supply chain and lean initiatives; and material handling engineers and equipment suppliers.

How You Will Benefit

Improve material flow, throughput, and performance. Reduce handling costs in storage and order picking. Improve space utilization. Provide for flexibility, adaptability, and volume growth. Get earlier agreement on plans and changes while saving time. Boost management’s confidence and get faster approvals for your plans.

What You Will Learn

The phases and steps of Systematic Layout Planning (SLP) Choices and conditions for order-picking and storage Choices and conditions for material handling methods How to identify, agree and assure that your most important relationships are honored in your layout plan Short- and long-term space estimating and how to resolve space shortages Block and detailed layout plans and how to agree on the best Project planning and management Factors to consider and evaluate for warehouse site location and selection Relocation and installation planning Course Topics Module 1 – Systematic Layout Planning (SLP Fundamentals of Systematic Layout Planning (SLP) New facility layout; Relationship Charting & Diagramming Overview of the Full SLP Method: Phases; Fundamentals; Procedures and Conventions; Key documents and Outputs Key Input Data for Layout Planning: P Q R S T Module 2 – Order Picking and Storage Order-Picking & Storage (Less than Unit Load) Unit Load Storage Methods Automated Storage & Retrieval Case Problem: Storage Methods Selection Case Problem: Integration of Storage and Picking Methods Module 3 – Material Handling and Integration Material Handling Methods Supplemental Reading: Automatic Guided Vehicles Supplemental Reading: Conveying Supplemental Reading: Sortation Case Problem: Material Handling Methods Integration of Storage and Handling Methods Case Problem: Integration of Storage and Handling Methods Case Problem: Storage Methods and Ergonomics Module 4 – Flow and Other Relationships Types of Layouts & Definition of Activity-Areas Case Exercise: Flow of Materials Analysis Flow of Materials Analysis in SLP Supplemental Reading: Mag Count Combining Flow & Other Relationships Diagramming Activity Relationships Module 5 – Space Requirements and Block Layout How to Determine Space Required Space Relationship Diagrams How to Develop Layout Plans Case Exercise in Block Layout: Existing facility rearrangement How to Compare Material Handling Effort How to Evaluate and Select the Best Layout Plan Module 6 – Detailed Area Layouts Department, Small Area and Workplace Layouts Using SLP Rack and shelf Area Layouts Receiving, Shipping & Dock Area Layouts Supplemental Reading: Truck Docks Module 7 – Project Planning and Management Site Location and Selection Supplemental Reading: Network Analysis Layout and Equipment Installation Case Problem: Using SLP to plan an expansion Case Problem: Using SLP to evaluate a proposed plan Case Problem: Using SLP to re-plan when needs change Project Planning & Management Using SLP

Course Materials

Required (student must provide) A computer with speakers and high-speed internet connectivity to access online content. Please visit https://pe.gatech.edu/technology-requirements to ensure the computer you will be using meets the minimum technical requirements. The ability to view and print Portable Document Files (PDF). Microsoft PowerPoint is needed for one short exercise. Microsoft Excel is needed to open one checklist provided and the Working Forms referenced throughout the course. Microsoft Visio is needed if you wish to complete two layout planning exercises in electronic form. If you do not have or are not permitted to load Visio, both exercises can be completed with pencil on printed PDFs. Provided (student will receive) Access to online course content and optional reading materials until the course end date. A die-cut template ruler and set of colored pencils will be mailed by the instructor to you at the address that is listed in your GTPE account. You will need these for the initial layout exercise and for subsequent exercises not completed using Microsoft Visio.* *Please note that it may take several weeks to receive these supplies, especially if you are outside of the United States.

Course Prerequisites

No prerequisites. This course is part of the Distribution Operations Analysis & Design (DOAD) Certificate.

Course Times

The course is comprised of 33 hours of instruction, structured around 33 sessions within 7 modules. Please note the course end date when registering for the course via the Georgia Tech Professional Education website. After you complete all sessions and pass the final assessment, you can apply for a course certificate. You have the flexibility of taking the course on your own time and pace. Start and stop as often as you like, allowing you to set the schedule.

Cancellations

If SCL/GTPE cancels a course, registrants will be notified via email or phone and will receive a full refund. SCL/GTPE is not responsible for nonrefundable plane tickets, hotel and rental car deposits, nor any other expenses incurred.

Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.

Instructor(s)

Lean Six Sigma Yellow Belt (Online/Self-paced)

Special Notes

Online courses are offered through Georgia Tech Professional Education using the Canvas Learning Management System platform. The interface is primarily point-and-click, and can be learned by anyone capable of using a web browser. There is no software to distribute, and no experience with HTML or other technical knowledge required.

Course Description

This course serves as a solid first step in providing you with insight into the Lean Six Sigma competency area. With this foundation and appreciation of the competency, you may choose to pursue further training on specific statistical techniques and other aspects of Lean Six Sigma while beginning to apply Lean thinking in your daily operations. You’ll develop an understanding of what is involved in becoming a Lean Thinker, understand the purpose of Lean and Six Sigma, learn to see waste and problems, and connect to customer value.

Who Should Attend

This course is designed for individuals who want to improve their company’s processes and bottom line using the Lean Six Sigma approach or are interested in understanding the role of Lean Six Sigma as a competency for further educational pursuits.

How You Will Benefit

Learn to see waste and problems, and connect to customer value. Understand the purpose of Lean and Six Sigma. Identify the elements of a Lean process within the workplace. Apply DMAIC (define, measure, analyze, improve, and control) in the workplace.

What You Will Learn

How to see waste and problems, and connect to customer value The purpose of Lean and Six Sigma What is meant by a Lean Enterprise System Process Entropy and PDCA (Plan-Do-Check-Act) Customer value, the three types of processes, and the eight wastes How to define a problem with emphasis on eliminating waste Root cause identification The components of Lean thinking The role and components of Six Sigma

Course Materials

Required (student must provide) A computer with speakers and high-speed internet connectivity to access online content. Please visit https://pe.gatech.edu/technology-requirements to ensure the computer you will be using meets the minimum technical requirements. Provided (student will receive) Access to online course content and optional reading materials until the course end date.

Course Prerequisites

No prerequisites. This course is part of the Supply Chain Management (SCM) Certificate.

Course Times

This course is comprised of 4 lessons with each lesson taking approximately 30 minutes to complete. Please note the course end date when registering for the course via the Georgia Tech Professional Education website. After you complete all quizzes within the course satisfactorily, you can apply for a course certificate. You have the flexibility of taking the course on your own time and pace. Start and stop as often as you like, allowing you to set the schedule.

Cancellations

If SCL/GTPE cancels a course, registrants will be notified via email or phone and will receive a full refund. SCL/GTPE is not responsible for nonrefundable plane tickets, hotel and rental car deposits, nor any other expenses incurred.

Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.

Warehouse/Distribution Center Layout

Special Notes

This course is offered as a private course to companies that have 10+ employees interested in having the course taught on-site. If interested, please email course@scl.gatech.edu.

Please note that we offer an online, self-paced version of this course with added Material Handling content. Please visit Warehouse/Distribution Center Layout and Material Handling (Online/Self-paced) for more information and to register.

Course Description

Do you work with problems involving the use of material handling equipment in plants, warehouses and other commercial enterprises? This course focuses on material handling and distribution problems from the source of raw material through manufacturing and distribution systems to the final consumer. All techniques presented are field-proven and derived from successful implementation. Case exercises are adapted from real situations and projects.

Who Should Attend

Industrial engineers and systems analysts, warehouse supervisors and team leaders, warehouse/distribution center managers, logistics and supply chain planners, planning teams for new or expanded facilities and leaders of supply chain and lean initiatives

How You Will Benefit

Improve throughput with systematic layout planning Reduce handling costs in storage and order picking Group materials for efficient handling and storage Plan for expansions and new facilities Improve the performance of warehouse and distribution facilities Increase layout planning productivity and effectiveness Offer practical approaches to storage, order picking, packing, material movement and physical control Streamline material flow in warehouses/distribution centers

What You Will Learn

Case Exercise in Layout Planning Six-step simplified planning procedure, charts, and diagrams Systematic Layout Planning (SLP) Four phases of every layout project Systematic planning procedures, gathering and projecting data Profiling and Inventory Analysis Activity, order, and inventory profiles Zoning and picking methods Matching your methods to inventory levels and flows Storage capacity calculations Handling and Storing Equipment (Simple and Complex) Unit load handling, storage, case, and item picking Case Exercises in Methods Selection (storage, handling, order picking) Layouts and Flow Patterns Commodity, activity, and other storage zones Basic flow patterns and their benefits Charting your operations and defi ning your activity-areas Flow of Materials Analysis Ways to measure and visualize material flow Quantified flow diagram and flow analysis Combining flow and other-than flow relationships Case Exercise in Establishing and Estimating Space Requirements Shorter and longer range space projections Balancing space required to space available Case Exercise in Warehouse Layout and Materials Handling Adjusting for physical features of the facility Rack and aisle orientations Material Handling Methods Evaluation of Alternative Plans - Costs and Intangibles Detailed Layouts Rack storage and dock areas, shelving arrangements, and slotting Application of SLP to equipment layout Case Problem in Distribution Center Planning Developing a preliminary arrangement and improving the plan Integrating storage and handling methods Responding to changing and unforeseen requirements Organizing Your Layout Project Recap of phases, steps, and planning documents Working forms and templates for your next project

Course Materials

Participants receive access to course material in electronic format via Georgia Tech Canvas learning management system.

Course Prerequisites

No prerequisites. This course is part of the Distribution Operations Analysis & Design (DOAD) Certificate.

Course Times

On the first day, please check in at least 30 minutes before the class start time. First Day - 8:00am to 5:00pm ​Second Day - 8:00am to 5:00pm Third Day - 8:00am to 3:30pm  

Cancellations

If SCL/GTPE cancels a course, registrants will be notified via email or phone and will receive a full refund. SCL/GTPE is not responsible for nonrefundable plane tickets, hotel and rental car deposits, nor any other expenses incurred.

Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.

Instructor(s)

LEAP: Manufacturing and Services Operations

Course Description

This course prepares students in the basics of manufacturing and service operations and their role within an organization’s overall supply chain. The course includes presentations of the following concepts; defining the role of manufacturing and service operations, linkages between market requirements and the selection of manufacturing processes, facility location strategies, and facility layout, the importance of production planning and control in synchronizing operations, the importance of quality management and performance measurement, and the role of emerging technologies in operations.

Who Should Attend

Sourcing Analysts, Supervisors, Managers, Clerks, Representatives, Agents, Leads, and Specialists Procurement Analysts, Supervisors, Managers, Agents, Clerks, Leads, Representatives, and Specialists Contract Development Specialists, Agents, Clerks, Leads, Representatives, and Supervisors Buyers, Senior Buyers Buyer/Planners Purchasing Analysts, Representatives, Supervisors, Managers, Agents, Clerks, Leads, and Specialists Supply Chain and Logistics Managers, Analysts, Consultants, Supervisors, Technologists, Planners and Engineers Business and Systems Analysts Supply Chain Education and Human Resource Management personnel Manufacturing planners, supervisors, clerks, analysts, directors, engineers, controllers, superintendents, foremen Industrial engineers Plant engineers, planners, supervisors, clerks, analysts, directors, controllers, superintendents, foremen Inventory Planners Order Management Supervisors, Managers, Analysts Demand Planners, Supply Planners, Forecast Analysts, Forecasting Managers Inventory Managers, Inventory Clerks, Inventory Analysts Transportation Planners, Transportation Clerks, Transportation Analysts, Transportation Managers

How You Will Benefit

Participants will gain a solid understanding of the basics of manufacturing and service operations and the role of manufacturing & service operations within an organization’s overall supply chain. The course prepares students to be effective in entry-level and supervisory roles in manufacturing & service operations. The course may also be beneficial to executives new to manufacturing & service operations field as the course provides a solid overview of the basics of the field.

What You Will Learn

Manufacturing & Services Operations is a start anytime, self-paced course consisting of 7 Learning Blocks. Learning Block 1 – Manufacturing and Services Management Overview Learning Block 2 – Strategic Considerations in Manufacturing Learning Block 3 – Production Planning and Control Learning Block 4 – Operations Management Improvement Techniques Learning Block 5 - Manufacturing Service Related Operations Learning Block 6 – Assessing Performance Learning Block 7 – Systems and Technology

Course Materials

Required Computer with speakers to access online content Provided Access to online course content and optional reading materials for 6 months from date of registration

Course Prerequisites

None.

Course Times

On the first day, please check in at least 30 minutes before the class start time. First Day - 8:00am to 5:00pm ​Second Day - 8:00am to 5:00pm Third Day - 8:00am to 5:00pm

Cancellations

If SCL/GTPE cancels a course, registrants will be notified via email or phone and will receive a full refund. SCL/GTPE is not responsible for nonrefundable plane tickets, hotel and rental car deposits, nor any other expenses incurred.

Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.

LEAP: Demand Planning

Course Description

This course prepares students in the basics of demand planning and the role of demand planning within an organization’s overall supply chain. The course includes presentations of the key elements of demand planning including the interaction between demand and order management, demand planning principles, demand planning tools and techniques, communicating and managing demand and contemporary approaches to demand planning and metrics and roles associated with demand planning.

Who Should Attend

Sourcing Analysts, Supervisors, Managers, Clerks, Representatives, Agents, Leads, and Specialists Procurement Analysts, Supervisors, Managers, Agents, Clerks, Leads, Representatives, and Specialists Contract Development Specialists, Agents, Clerks, Leads, Representatives, and Supervisors Buyers, Senior Buyers Buyer/Planners Purchasing Analysts, Representatives, Supervisors, Managers, Agents, Clerks, Leads, and Specialists Supply Chain and Logistics Managers, Analysts, Consultants, Supervisors, Technologists, Planners and Engineers Business and Systems Analysts Supply Chain Education and Human Resource Management personnel Inventory Planners Order Management Supervisors, Managers, Analysts Demand Planners, Supply Planners, Forecast Analysts, Forecasting Managers Inventory Managers, Inventory Clerks, Inventory Analysts Transportation Planners, Transportation Clerks, Transportation Analysts, Transportation Managers

How You Will Benefit

Outline at a high level what demand planning is and why it is important to company success Identify the key roles and skills required in demand planning Discuss the key responsibilities and metrics used in planning demand Explain the key links between demand management and order management Discuss the role of Ecommerce technologies in enabling effective demand management Discuss the definitions of forecasting and inventory control Recognize the difference between independent and dependent demand Define the various types of uncertainty related to demand planning in terms of demand, supply, and lead times Explain the causes and impacts of variability or uncertainty Discuss the basic types of forecasting techniques, such as reorder points, Economic Order Quantity, lead times, and technology uses List the key aspects of demand sensing and communication Discuss the key aspects of gaining demand consensus within and organization Identify the key metrics used in demand management Explain the key aspects of managing and prioritizing demand Describe Collaborative Planning, Forecasting, and Replenishment (CPFR), how it works, and its benefits Discuss pull systems versus push systems Explain the concept of demand shaping

What You Will Learn

Demand Planning is a start anytime, self-paced course consisting of 6 Learning Blocks.   Learning Block 1 – Introduction to Demand Planning Learning Block 2 – Interaction between Demand Management & Order Management Learning Block 3 – Demand Planning Principles Learning Block 4 – Demand Planning Tools and Techniques Learning Block 5 - Communicating and Managing Demand Learning Block 6 – Contemporary Approaches to Demand Planning and Management

Course Materials

Required Computer with speakers to access online content Provided Access to online course content and optional reading materials

Course Prerequisites

None.

Course Times

On the first day, please check in at least 30 minutes before the class start time. First Day - 8:00am to 5:00pm ​Second Day - 8:00am to 5:00pm Third Day - 8:00am to 5:00pm

Cancellations

If SCL/GTPE cancels a course, registrants will be notified via email or phone and will receive a full refund. SCL/GTPE is not responsible for nonrefundable plane tickets, hotel and rental car deposits, nor any other expenses incurred.

Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.

LEAP: Supply Management and Procurement

Course Description

This course prepares students in the basics of supply management and procurement operations and the role of procurement within an organization’s overall supply chain. The course includes presentations of the key elements of sourcing and procurement including: strategic sourcing, supplier management, negotiations, contract development, supplier identification and evaluation, and the importance of cross-functional collaboration.

Who Should Attend

Sourcing Analysts, Supervisors, Managers, Clerks, Representatives, Agents, Leads, and Specialists Procurement Analysts, Supervisors, Managers, Agents, Clerks, Leads, Representatives, and Specialists Contract Development Specialists, Agents, Clerks, Leads, Representatives, and Supervisors Buyers, Senior Buyers Buyer/Planners Purchasing Analysts, Representatives, Supervisors, Managers, Agents, Clerks, Leads, and Specialists Supply Chain and Logistics Managers, Analysts, Consultants, Supervisors, Technologists, Planners and Engineers Business and Systems Analysts Supply Chain Education and Human Resource Management personnel Inventory Planners Order Management Supervisors, Managers, Analysts Demand Planners, Supply Planners, Forecast Analysts, Forecasting Managers Inventory Managers, Inventory Clerks, Inventory Analysts Transportation Planners, Transportation Clerks, Transportation Analysts, Transportation Managers

How You Will Benefit

Define procurement and its purpose Describe the key steps carried out in managing the procurement process Describe the commodity strategy development process and the key steps in this process Understand the key supplier evaluation practices Appreciate the need for identifying and evaluating global suppliers Appreciate the important role that power, tactics, and concessions play in negotiations Gain a basic understanding of procurement contracting and good practices in contracting Describe the key forms of documentation used in procurement Recognize the characteristics of effective supplier scorecard systems Discuss the key roles or positions in procurement organizations Describe the key roles and metrics within procurement Gain a basic understanding of commercial law, particularly agency law and contract law Understand the difference between law and ethics Understand corporate social responsibility

What You Will Learn

Supply Management and Procurement is a start anytime, self-paced course consisting of 8 Learning Blocks. Learning Block 1 – Supply Management and Procurement Overview Learning Block 2 – Strategic Sourcing Learning Block 3 – Supplier Identification and Evaluation Learning Block 4 – Supplier Negotiation and Contracting Learning Block 5 - Procurement Execution Learning Block 6 – Supplier Management Learning Block 7 – Procurement Organizations and Roles Learning Block 8 – Application of Laws and Ethics in Procurement

Course Materials

Required Computer with speakers to access online content Provided Access to online course content and optional reading materials

Course Prerequisites

None.

Course Times

On the first day, please check in at least 30 minutes before the class start time. First Day - 8:00am to 5:00pm ​Second Day - 8:00am to 5:00pm Third Day - 8:00am to 5:00pm

Cancellations

If SCL/GTPE cancels a course, registrants will be notified via email or phone and will receive a full refund. SCL/GTPE is not responsible for nonrefundable plane tickets, hotel and rental car deposits, nor any other expenses incurred.

Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.

LEAP: Inventory Management

Course Description

This course prepares students in the basics of inventory control and management operations and the role of inventory management within an organization’s overall supply chain. The course includes presentations of the key elements of inventory control and management including: inventory cost components, types and uses of inventory, planning inventory levels, maintaining inventory accuracy, and metrics and roles associated with inventory management.

Who Should Attend

Sourcing Analysts, Supervisors, Managers, Clerks, Representatives, Agents, Leads, and Specialists Procurement Analysts, Supervisors, Managers, Agents, Clerks, Leads, Representatives, and Specialists Contract Development Specialists, Agents, Clerks, Leads, Representatives, and Supervisors Buyers, Senior Buyers Buyer/Planners Purchasing Analysts, Representatives, Supervisors, Managers, Agents, Clerks, Leads, and Specialists Supply Chain and Logistics Managers, Analysts, Consultants, Supervisors, Technologists, Planners and Engineers Business and Systems Analysts Supply Chain Education and Human Resource Management personnel Inventory Planners Order Management Supervisors, Managers, Analysts Demand Planners, Supply Planners, Forecast Analysts, Forecasting Managers Inventory Managers, Inventory Clerks, Inventory Analysts Transportation Planners, Transportation Clerks, Transportation Analysts, Transportation Managers

How You Will Benefit

By the end of the course, the learner will be able to... Discuss the main reasons for carrying inventory Describe the main approaches to managing inventory Explain the key roles and responsibilities for managing inventory at distribution centers (DCs) Discuss the way inventory management functions with other processes in a company Describe inventory replenishment and its relationship to customer service levels Discuss the main ways to categorize and to manage inventory Describe the tools and techniques used for inventory control Discuss key concepts of inventory storage and deployment Explain methods used to measure inventory accuracy and stock keeping Understand how inventory management works with other functional groups in a company Describe the link between inventory management and forecasting Discuss uncertainty in the inventory process and how to address it Understand how better visibility of inventory and demand can reduce total inventory Discuss key measures of inventory performance Explain the costs related to inventory

What You Will Learn

Inventory Management is a start anytime, self-paced course consisting of 6 Learning Blocks. Learning Block 1 – Introduction to Inventory Management Learning Block 2 – Monitoring and Analyzing Inventory Management Learning Block 3 – Inventory Control Learning Block 4 – Inventory Management and Forecasting Learning Block 5 - Managing Inventory in the Supply Chain Learning Block 6 – Inventory Performance Measurement & Financial Implications Introduction to the Supply Chain Game Supply Chain Game – Round I Supply Chain Game – Round II Supply Chain Game – Round III

Course Materials

Required Computer with speakers and internet connectivity to access online content Provided Access to online course content and optional reading materials

Course Prerequisites

None.

Cancellations

If SCL/GTPE cancels a course, registrants will be notified via email or phone and will receive a full refund. SCL/GTPE is not responsible for nonrefundable plane tickets, hotel and rental car deposits, nor any other expenses incurred.

Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.

LEAP: Customer Service Operations

Course Description

This course prepares students in the basics of customer service operations and the role of customer service within an organization’s overall supply chain. The course includes presentations of the key elements of customer service including: the order management process, customer relationship management, management of challenging customers, effective customer communications, returns and reverse logistics, and performance metrics.

Who Should Attend

Receiving, Shipping, Putaway, Picking, and Packing Clerks, Operators, Analysts, Supervisors, and Managers Customer Service, Order Management, Warehouse, Terminal, Crossdock, and Distribution Center  administrators, clerks, analysts, supervisors, and managers. Supply Chain and Logistics Managers, Analysts, Consultants, Supervisors, Technologists Planners and Engineers Business and Systems Analysts Supply Chain Education and Human Resource Management personnel Inventory Planners Distribution and Warehouse Operations Managers, Supervisors, Planners, Consultants, and Analysts Order Management Supervisors, Managers, Analysts Demand Planners, Supply Planners, Forecast Analysts, Forecasting Managers Service Operations supervisors, Service Operations Managers Inventory Managers, Inventory Clerks, Inventory Analysts Transportation Planners, Transportation Clerks, Transportation Analysts, Transportation Managers

How You Will Benefit

Acquire knowledge of the overall order management cycle and process Understand the impact of effective customer service, especially in issue resolution Understand the key aspects of, and employee responsibilities in, the customer returns process Understand the key metrics used in customer returns functions Understand the key concepts and practices in customer relationship management Recognize how service performances are measured Identify key steps in the customer life cycle Know how to identify, appreciate, and relate to challenging customers in typical business settings through great customer service and understand why customers become challenging Know how to manage challenging customers Identify and describe various communication methods and their characteristics Recognize the key barriers to effective communication and how to overcome them Recognize regulatory concerns in customer service operations

What You Will Learn

Learning Block 1 – The Order Process Learning Block 2 – Returns and Reverse Logistics Learning Block 3 – Customer Relationship Management Learning Block 4 – Challenging Customers Learning Block 5 - Communication in Customer Service Learning Block 6 – Legal and Regulatory Concerns

Course Materials

Provided online.

Course Prerequisites

None.

Course Times

This course is offered in an online format.

Cancellations

If SCL/GTPE cancels a course, registrants will be notified via email or phone and will receive a full refund. SCL/GTPE is not responsible for nonrefundable plane tickets, hotel and rental car deposits, nor any other expenses incurred.

Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.

LEAP: Transportation Operations

Course Description

This course prepares students in the basics of transportation operations and the role of transportation within an organization’s overall supply chain.  The course includes review of the key elements of transportation such as: modes of transportation, transportation technology, company roles and operations within the transportation field, the impact of transportation on the overall economy, sustainability in transportation, and how the field is evolving to meet future needs.

Who Should Attend

Receiving, Shipping, Putaway, Picking, and Packing Clerks, Operators, Analysts, Supervisors, and Managers Customer Service, Order Management, Warehouse, Terminal, Crossdock, and Distribution Center  administrators, clerks, analysts, supervisors, and managers. Supply Chain and Logistics Managers, Analysts, Consultants, Supervisors, Technologists Planners and Engineers Business and Systems Analysts Supply Chain Education and Human Resource Management personnel Inventory Planners Distribution and Warehouse Operations Managers, Supervisors, Planners, Consultants, and Analysts Order Management Supervisors, Managers, Analysts Demand Planners, Supply Planners, Forecast Analysts, Forecasting Managers Service Operations supervisors, Service Operations Managers Inventory Managers, Inventory Clerks, Inventory Analysts Transportation Planners, Transportation Clerks, Transportation Analysts, Transportation Managers

How You Will Benefit

This course prepares students in the basics of transportation operations and the role of transportation within an organization’s overall supply chain.  The course includes review of the key elements of transportation such as: modes of transportation, transportation technology, company roles and operations within the transportation field, the impact of transportation on the overall economy, sustainability in transportation, and how the field is evolving to meet future needs.

What You Will Learn

Learning Block 1: Business and Economy 3 Learning Block 2: Transportation Modes 4 Learning Block 3: Transportation Economics 4 Learning Block 4: Transportation Service Markets -4 Learning Block 5: Transportation Technology 3 Learning Block 6: Transportation Regulations 4 Learning Block 7: Transportation and Global Supply Chains 4 Learning Block 8: Risk Management and Security in Transportation 4 Learning Block 9: Sustainability Issues in Transportation 3 Learning Block 10: Transportation Sourcing and Management 4 Learning Block 11: The Future of Transportation 3

Course Materials

Provided online.

Course Prerequisites

None.

Course Times

This course is offered in an online format.

Cancellations

If SCL/GTPE cancels a course, registrants will be notified via email or phone and will receive a full refund. SCL/GTPE is not responsible for nonrefundable plane tickets, hotel and rental car deposits, nor any other expenses incurred.

Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.

LEAP: Warehousing Operations

Course Description

The course is structured to prepare entry-level and supervisory-level employees in warehouse operations with a fundamental understanding of the physical, technological, process, and safety considerations of warehouse/distribution operations. Additional topics include: facility configuration, storage and handling techniques, metrics, customer service considerations, and the role of distribution operations in different industries. Includes exposure to bar-coding, picking and shipping processes, and storage and sorting systems.

Who Should Attend

Receiving, Shipping, Putaway, Picking, and Packing Clerks, Operators, Analysts, Supervisors, and Managers Customer Service, Order Management, Warehouse, Terminal, Crossdock, and Distribution Center administrators, clerks, analysts, supervisors, and managers Supply Chain and Logistics Managers, Analysts, Consultants, Supervisors, Technologists Planners and Engineers Business and Systems Analysts Supply Chain Education and Human Resource Management personnel Inventory Planners Distribution and Warehouse Operations Managers, Supervisors, Planners, Consultants, and Analysts Order Management Supervisors, Managers, Analysts

How You Will Benefit

Demonstrate a fundamental understanding of the physical, technological, process and safety considerations of warehouse/distribution operations Explain facility configuration considerations, representative storage and handling techniques, performance metrics, customer service considerations, and the role of distribution operations in different industries Discuss picking and shipping processes and material handling equipment Describe the key operations that take place within a warehouse and how they relate to each other Discuss the different warehouse operating/ownership models

What You Will Learn

Learning Blocks Warehousing Operations is a self-paced course consisting of 8 Learning Blocks. At a typical pace, the course can be completed in 8 weeks (1 block per week). Warehousing & Its Function Receiving goods at the distribution center Putaway and Restocking Picking and Packing The Shipping of Goods Safe, Healthy & Secure Working Environments Inventory Control Labor Performance Management Supply Chain Management Common Learning Blocks (*optional) *This course can prepare students to pass the Warehousing Operations Certification developed by the LINCS Consortium in Supply Chain Management. Students who intend to take the LINCS exam must become familiar with the materials in Learning Block 9. Students who do not intend to take the LINCS exam do not need to read the materials in Learning Block 9 – though you are encouraged to do so.

Course Materials

Required Computer with speakers to access online content Provided Access to online course content and optional reading materials

Course Prerequisites

None.

Course Times

This course is offered in an online format.

Cancellations

If SCL/GTPE cancels a course, registrants will be notified via email or phone and will receive a full refund. SCL/GTPE is not responsible for nonrefundable plane tickets, hotel and rental car deposits, nor any other expenses incurred.

Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.