Supply Chain and Logistics Institute | Interdisciplinary Research Center

LEAP: Supply Chain Management Principles

Course Description

This course prepares students in the basics of supply chain and supply chain’s roles within organizations. The course includes defining supply chain management and the various domains within supply chain (i.e., customer service, manufacturing and service operations, order management, procurement and supply management, demand planning, inventory management, warehousing operations, and transportation operations). It includes an explanation of how the supply chain supports organizations’ strategic and financial goals.

Who Should Attend

Receiving, Shipping, Putaway, Picking, and Packing Clerks, Operators, Analysts, Supervisors, and Managers Customer Service, Order Management, Warehouse, Terminal, Crossdock, and Distribution Center administrators, clerks, analysts, supervisors, and managers Supply Chain and Logistics Managers, Analysts, Consultants, Supervisors, Technologists Planners and Engineers Business and Systems Analysts Supply Chain Education and Human Resource Management personnel Inventory Planners Distribution and Warehouse Operations Managers, Supervisors, Planners, Consultants, and Analysts Order Management Supervisors, Managers, Analysts Demand Planners, Supply Planners, Forecast Analysts, Forecasting Managers Manufacturing analysts, Manufacturing supervisors, Manufacturing clerks, Manufacturing Managers Service Operations supervisors, Service Operations Managers Inventory Managers, Inventory Clerks, Inventory Analysts Inventory Cycle Counters Transportation Planners, Transportation Clerks, Transportation Analysts, Transportation Managers

How You Will Benefit

Define supply chain management – flows, metrics, frameworks, goals, and organizational structures Describe the various types of information systems and technology currently used in the supply chain Describe how teams work together to create successful customer relationships Summarize the customer satisfaction model Discuss the difference between internal and external customers Explain the difference between manufacturing and service operations Recognize the steps in the procurement process Understand that there are different types of buyer-supplier relationships Define the concept of strategic sourcing Explain why it is important to consider the total cost of ownership when making purchases Categorize the different types of demand patterns Discuss the importance of S&OP in the integrated supply chain List several KPIs for successful inventory management Articulate some of the key operations of a warehouse (e.g., receiving, storage, product placement, filling orders, and order picking processes) Understand how different areas of product transportation affect the overall success of companies Identify the challenges in establishing efficient and effective transportation processes within industries Determine which modes of transportation are more cost effective in given situations and why Demonstrate metrics used to measure transportation service quality and efficiency

What You Will Learn

Learning Blocks Warehousing Operations is a self-paced course consisting of 11 Learning Blocks. At a typical pace, the course can be completed in 11 weeks (1 block per week). Supply Chain Concepts Supply Chain Technology Managing Customer Relationships Customer Service Order Management Manufacturing & Service Operations Procurement and Supply Management Inventory Management Demand Planning Warehousing Operations Transportation Operations The Supply Chain Game *This course can prepare students to pass the Supply Chain Management Principles Certification developed by the LINCS Consortium in Supply Chain Management.

Course Materials

Provided online.

Course Prerequisites

None.

Course Times

This course is offered in an online format.

Cancellations

If SCL/GTPE cancels a course, registrants will be notified via email or phone and will receive a full refund. SCL/GTPE is not responsible for nonrefundable plane tickets, hotel and rental car deposits, nor any other expenses incurred.

Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.

Lean Leadership for the Supply Chain Professional (Online/Self-paced)

Special Notes

Online courses are offered through Georgia Tech Professional Education. The interface is primarily point-and-click, and can be learned by anyone capable of using a web browser. There is no software to distribute, and no experience with HTML or other technical knowledge required.

Course Description

An online version of our former Building the Lean Supply Chain Leader on-campus course. Enjoy the flexibility of covering the same material presented in the past on-campus version of the course at your pace and when you want. The online course includes 16 modules, each taking approximately 1.5 hours to complete. Upon enrollment, you’ll have 16 weeks or 4 months to complete all the course modules. Leverage lean principles to become a more effective leader, manage people, and drive operational excellence Improve value stream processes that impact the organization Learn how to create action-driven measurement systems and build successful teams

Who Should Attend

Supply chain professionals, logistics professionals, material managers, production control managers, transportation managers, warehousing managers and purchasing managers

How You Will Benefit

Self-Paced This self-paced, online professional development program allows you to decide when and where to learn. The course includes 16 modules, each taking about 1.5 hours to complete. Upon enrollment, you’ll have 16 weeks or 4 months to complete all the course. Applied Learning Instead of focusing just on theory, this course will dive deeper into the actual application of the material being presented. It’s based on our years of collective operational experience leading teams and implementing lean supply chains. You’ll be able to use what you’ve learned and see the results first-hand. Interactive Experience This is not your typical read-the-screen and take-the-test type of training. Instead of posting hours of reading material online and calling it online training, we’ve invested in creating dynamic videos, interactive exercises and challenging knowledge assessments to keep students engaged and connected to the learning process. Results-Based Curriculum Because this book is based on the Shingo Award winning book, PEOPLE: A Leader’s Day-to-day Guide To Building, Managing, And Sustaining Lean Organizations, the curriculum has been proven to help leaders build effective leadership skills to lead lean organizations. Plus, it has been tested in hundreds of live classroom sessions over the years in multiple environments – from university classrooms to the conference rooms of Fortune 500 companies.

What You Will Learn

The online course is structured around the below modules. Purpose and Value Alignment A Deep Understanding of Lean Thinking Traditional vs. Lean Leadership Leading with Purpose and Principles Leading the Vision The Leader as Student and Teacher Advocacy vs. Inquiry Respect for People Process and Value-stream Thinking Management Systems & Role of Leader Using Effective Measurement Systems Reflection Time Management & Leader Standard Work Visual Management, "Go See" Management Building Teams Convincing People on Lean Thinking & Dealing with Resistance

Course Materials

Required (student must provide) A computer with speakers and high-speed internet connectivity to access online content. Please visit https://pe.gatech.edu/technology-requirements to ensure the computer you will be using meets the minimum technical requirements. Provided (student will receive) Access to online course content and optional reading materials until the course end date.

Course Prerequisites

This course is part of the Supply Chain Management (SCM) Certificate. For those interested in earning the Lean Supply Chain Professional Certificate, this course is the third and final course of the three-course certificate program. To earn the certificate, participants must register and complete the following courses in below sequence within six years: LOG 4000P - Lean Essentials for the Supply Chain Professional LOG 4001P - Lean Implementation for the Supply Chain Professional LOG 4002P - Lean Leadership for the Supply Chain Professional

Course Times

The course is structured around 16 lessons with each taking approximately 1.5 hours to complete. Please note the course end date when registering for the course via the Georgia Tech Professional Education website. After you complete all quizzes within the course satisfactorily, you can apply for a course certificate. You have the flexibility of taking the course on your own time and pace. Start and stop as often as you like, allowing you to set the schedule.

Cancellations

If SCL/GTPE cancels a course, registrants will be notified via email or phone and will receive a full refund. SCL/GTPE is not responsible for nonrefundable plane tickets, hotel and rental car deposits, nor any other expenses incurred.

Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.

Supply Chain Fundamentals: Manufacturing and Services Operations

Special Notes

Enroll in this course at any time, even if the session start date has passed. However, check the register by and session end date listed in the session details to ensure you have enough time to complete the course.

Course Description

This course prepares students in the basics of manufacturing and service operations and their role within an organization’s overall supply chain. The course includes presentations of the following concepts; defining the role of manufacturing and service operations, linkages between market requirements and the selection of manufacturing processes, facility location strategies, and facility layout, the importance of production planning and control in synchronizing operations, the importance of quality management and performance measurement, and the role of emerging technologies in operations.

Who Should Attend

Sourcing Analysts, Supervisors, Managers, Clerks, Representatives, Agents, Leads, and Specialists
Procurement Analysts, Supervisors, Managers, Agents, Clerks, Leads, Representatives, and Specialists
Contract Development Specialists, Agents, Clerks, Leads, Representatives, and Supervisors
Buyers, Senior Buyers
Buyer/Planners
Purchasing Analysts, Representatives, Supervisors, Managers, Agents, Clerks, Leads, and Specialists
Supply Chain and Logistics Managers, Analysts, Consultants, Supervisors, Technologists, Planners and Engineers
Business and Systems Analysts
Supply Chain Education and Human Resource Management personnel
Manufacturing planners, supervisors, clerks, analysts, directors, engineers, controllers, superintendents, foremen
Industrial engineers
Plant engineers, planners, supervisors, clerks, analysts, directors, controllers, superintendents, foremen
Inventory Planners
Order Management Supervisors, Managers, Analysts
Demand Planners, Supply Planners, Forecast Analysts, Forecasting Managers
Inventory Managers, Inventory Clerks, Inventory Analysts
Transportation Planners, Transportation Clerks, Transportation Analysts, Transportation Managers

How You Will Benefit

Participants will gain a solid understanding of the basics of manufacturing and service operations and the role of manufacturing & service operations within an organization’s overall supply chain. The course prepares students to be effective in entry-level and supervisory roles in manufacturing & service operations. The course may also be beneficial to executives new to manufacturing & service operations field as the course provides a solid overview of the basics of the field.

What You Will Learn

Manufacturing & Services Operations is a start anytime, self-paced course consisting of 7 Learning Blocks.

Learning Block 1 – Manufacturing and Services Management Overview
Learning Block 2 – Strategic Considerations in Manufacturing
Learning Block 3 – Production Planning and Control
Learning Block 4 – Operations Management Improvement Techniques
Learning Block 5 - Manufacturing Service Related Operations
Learning Block 6 – Assessing Performance
Learning Block 7 – Systems and Technology

Course Materials

Required: Computer with speakers and internet connectivity to access online content

Provided: Access to online course content and optional reading materials

Course Prerequisites

None.

Course Brief Description

This course prepares students in the basics of manufacturing and service operations and their role within an organization’s overall supply chain.

Course Times

Our online Supply Chain Fundamentals courses are 100% online, self-paced, start anytime, and are approximately 40 hours of instruction per course. There is a quiz at the end of each learning block that must be passed to move onto the next learning block.

Cancellations

If SCL/GTPE cancels a course, registrants will be notified via email or phone and will receive a full refund. SCL/GTPE is not responsible for nonrefundable plane tickets, hotel and rental car deposits, nor any other expenses incurred.

Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.

Course Fee - Standard

350.00

Supply Chain Fundamentals: Demand Planning

Special Notes

Enroll in this course at any time, even if the session start date has passed. However, check the register by and session end date listed in the session details to ensure you have enough time to complete the course.

Course Description

This course prepares students in the basics of demand planning and the role of demand planning within an organization’s overall supply chain. The course includes presentations of the key elements of demand planning including the interaction between demand and order management, demand planning principles, demand planning tools and techniques, communicating and managing demand and contemporary approaches to demand planning and metrics and roles associated with demand planning.

Who Should Attend

Sourcing Analysts, Supervisors, Managers, Clerks, Representatives, Agents, Leads, and Specialists
Procurement Analysts, Supervisors, Managers, Agents, Clerks, Leads, Representatives, and Specialists
Contract Development Specialists, Agents, Clerks, Leads, Representatives, and Supervisors
Buyers, Senior Buyers
Buyer/Planners
Purchasing Analysts, Representatives, Supervisors, Managers, Agents, Clerks, Leads, and Specialists
Supply Chain and Logistics Managers, Analysts, Consultants, Supervisors, Technologists, Planners and Engineers
Business and Systems Analysts
Supply Chain Education and Human Resource Management personnel
Inventory Planners
Order Management Supervisors, Managers, Analysts
Demand Planners, Supply Planners, Forecast Analysts, Forecasting Managers
Inventory Managers, Inventory Clerks, Inventory Analysts
Transportation Planners, Transportation Clerks, Transportation Analysts, Transportation Managers

How You Will Benefit

Outline at a high level what demand planning is and why it is important to company success
Identify the key roles and skills required in demand planning
Discuss the key responsibilities and metrics used in planning demand
Explain the key links between demand management and order management
Discuss the role of Ecommerce technologies in enabling effective demand management
Discuss the definitions of forecasting and inventory control
Recognize the difference between independent and dependent demand
Define the various types of uncertainty related to demand planning in terms of demand, supply, and lead times
Explain the causes and impacts of variability or uncertainty
Discuss the basic types of forecasting techniques, such as reorder points, Economic Order Quantity, lead times, and technology uses
List the key aspects of demand sensing and communication
Discuss the key aspects of gaining demand consensus within and organization
Identify the key metrics used in demand management
Explain the key aspects of managing and prioritizing demand
Describe Collaborative Planning, Forecasting, and Replenishment (CPFR), how it works, and its benefits
Discuss pull systems versus push systems
Explain the concept of demand shaping

What You Will Learn

Demand Planning is a start anytime, self-paced course consisting of 6 Learning Blocks.

Learning Block 1 – Introduction to Demand Planning
Learning Block 2 – Interaction between Demand Management & Order Management
Learning Block 3 – Demand Planning Principles
Learning Block 4 – Demand Planning Tools and Techniques
Learning Block 5 – Communicating and Managing Demand
Learning Block 6 – Contemporary Approaches to Demand Planning and Management

Course Materials

Required: Computer with speakers and internet connectivity to access online content

Provided: Access to online course content and optional reading materials

Course Prerequisites

None.

Course Brief Description

Provides knowledge of essentials for sales and operations planning, integrating demand forecasts with capacity forecasts and marketing with sales functions. Discussion incorporates elements of forecasting, demand planning, and supply planning.

Course Times

Our online Supply Chain Fundamentals courses are 100% online, self-paced, start anytime, and are approximately 40 hours of instruction per course. There is a quiz at the end of each learning block that must be passed to move onto the next learning block.

Cancellations

If SCL/GTPE cancels a course, registrants will be notified via email or phone and will receive a full refund. SCL/GTPE is not responsible for nonrefundable plane tickets, hotel and rental car deposits, nor any other expenses incurred.

Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.

Course Fee - Standard

350.00

Supply Chain Fundamentals: Supply Management and Procurement

Special Notes

Enroll in this course at any time, even if the session start date has passed. However, check the register by and session end date listed in the session details to ensure you have enough time to complete the course.

Course Description

This course prepares students in the basics of supply management and procurement operations and the role of procurement within an organization’s overall supply chain. The course includes presentations of the key elements of sourcing and procurement including: strategic sourcing, supplier management, negotiations, contract development, supplier identification and evaluation, and the importance of cross-functional collaboration.

Who Should Attend

Sourcing Analysts, Supervisors, Managers, Clerks, Representatives, Agents, Leads, and Specialists
Procurement Analysts, Supervisors, Managers, Agents, Clerks, Leads, Representatives, and Specialists
Contract Development Specialists, Agents, Clerks, Leads, Representatives, and Supervisors
Buyers, Senior Buyers
Buyer/Planners
Purchasing Analysts, Representatives, Supervisors, Managers, Agents, Clerks, Leads, and Specialists
Supply Chain and Logistics Managers, Analysts, Consultants, Supervisors, Technologists, Planners and Engineers
Business and Systems Analysts
Supply Chain Education and Human Resource Management personnel
Inventory Planners
Order Management Supervisors, Managers, Analysts
Demand Planners, Supply Planners, Forecast Analysts, Forecasting Managers
Inventory Managers, Inventory Clerks, Inventory Analysts
Transportation Planners, Transportation Clerks, Transportation Analysts, Transportation Managers

How You Will Benefit

Define procurement and its purpose
Describe the key steps carried out in managing the procurement process
Describe the commodity strategy development process and the key steps in this process
Understand the key supplier evaluation practices
Appreciate the need for identifying and evaluating global suppliers
Appreciate the important role that power, tactics, and concessions play in negotiations
Gain a basic understanding of procurement contracting and good practices in contracting
Describe the key forms of documentation used in procurement
Recognize the characteristics of effective supplier scorecard systems
Discuss the key roles or positions in procurement organizations
Describe the key roles and metrics within procurement
Gain a basic understanding of commercial law, particularly agency law and contract law
Understand the difference between law and ethics
Understand corporate social responsibility

What You Will Learn

Supply Management and Procurement is a start anytime, self-paced course consisting of 8 Learning Blocks.

Learning Block 1 – Supply Management and Procurement Overview
Learning Block 2 – Strategic Sourcing
Learning Block 3 – Supplier Identification and Evaluation
Learning Block 4 – Supplier Negotiation and Contracting
Learning Block 5 - Procurement Execution
Learning Block 6 – Supplier Management
Learning Block 7 – Procurement Organizations and Roles
Learning Block 8 – Application of Laws and Ethics in Procurement

Course Materials

Required: Computer with speakers and internet connectivity to access online content

Provided: Access to online course content and optional reading materials

Course Prerequisites

None.

Course Brief Description

This course prepares students in the basics of supply management and procurement operations and the role of procurement within an organization’s overall supply chain. The course includes presentations of the key elements of sourcing and procurement including: strategic sourcing, supplier management, negotiations, contract development, supplier identification and evaluation, and the importance of cross-functional collaboration.

Course Times

Our online Supply Chain Fundamentals courses are 100% online, self-paced, start anytime, and are approximately 40 hours of instruction per course. There is a quiz at the end of each learning block that must be passed to move onto the next learning block.

Cancellations

If SCL/GTPE cancels a course, registrants will be notified via email or phone and will receive a full refund. SCL/GTPE is not responsible for nonrefundable plane tickets, hotel and rental car deposits, nor any other expenses incurred.

Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.

Course Fee - Standard

350.00

Supply Chain Fundamentals: Inventory Management

Special Notes

Enroll in this course at any time, even if the session start date has passed. However, check the register by and session end date listed in the session details to ensure you have enough time to complete the course.

Course Description

This course prepares students in the basics of inventory control and management operations and the role of inventory management within an organization’s overall supply chain. The course includes presentations of the key elements of inventory control and management including: inventory cost components, types and uses of inventory, planning inventory levels, maintaining inventory accuracy, and metrics and roles associated with inventory management.

Who Should Attend

Sourcing Analysts, Supervisors, Managers, Clerks, Representatives, Agents, Leads, and Specialists
Procurement Analysts, Supervisors, Managers, Agents, Clerks, Leads, Representatives, and Specialists
Contract Development Specialists, Agents, Clerks, Leads, Representatives, and Supervisors
Buyers, Senior Buyers
Buyer/Planners
Purchasing Analysts, Representatives, Supervisors, Managers, Agents, Clerks, Leads, and Specialists
Supply Chain and Logistics Managers, Analysts, Consultants, Supervisors, Technologists, Planners and Engineers
Business and Systems Analysts
Supply Chain Education and Human Resource Management personnel
Inventory Planners
Order Management Supervisors, Managers, Analysts
Demand Planners, Supply Planners, Forecast Analysts, Forecasting Managers
Inventory Managers, Inventory Clerks, Inventory Analysts
Transportation Planners, Transportation Clerks, Transportation Analysts, Transportation Managers

How You Will Benefit

By the end of the course, the learner will be able to...

Discuss the main reasons for carrying inventory
Describe the main approaches to managing inventory
Explain the key roles and responsibilities for managing inventory at distribution centers (DCs)
Discuss the way inventory management functions with other processes in a company
Describe inventory replenishment and its relationship to customer service levels
Discuss the main ways to categorize and to manage inventory
Describe the tools and techniques used for inventory control
Discuss key concepts of inventory storage and deployment
Explain methods used to measure inventory accuracy and stock keeping
Understand how inventory management works with other functional groups in a company
Describe the link between inventory management and forecasting
Discuss uncertainty in the inventory process and how to address it
Understand how better visibility of inventory and demand can reduce total inventory
Discuss key measures of inventory performance
Explain the costs related to inventory

What You Will Learn

Inventory Management is a start anytime, self-paced course consisting of 6 Learning Blocks.

Learning Block 1 – Introduction to Inventory Management
Learning Block 2 – Monitoring and Analyzing Inventory Management
Learning Block 3 – Inventory Control
Learning Block 4 – Inventory Management and Forecasting
Learning Block 5 - Managing Inventory in the Supply Chain
Learning Block 6 – Inventory Performance Measurement & Financial Implications
Introduction to the Supply Chain Game
Supply Chain Game – Round I
Supply Chain Game – Round II
Supply Chain Game – Round III

Course Materials

Required: Computer with speakers and internet connectivity to access online content

Provided: Access to online course content and optional reading materials

Course Prerequisites

None.

Course Brief Description

Prepares students in the basics of inventory control and management operations and the role of inventory management within an organization’s overall supply chain.

Cancellations

If SCL/GTPE cancels a course, registrants will be notified via email or phone and will receive a full refund. SCL/GTPE is not responsible for nonrefundable plane tickets, hotel and rental car deposits, nor any other expenses incurred.

Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.

Course Fee - Standard

350.00

Supply Chain Fundamentals: Transportation Operations

Special Notes

Enroll in this course at any time, even if the session start date has passed. However, check the register by and session end date listed in the session details to ensure you have enough time to complete the course.

Course Description

This course prepares students in the basics of transportation operations and the role of transportation within an organization’s overall supply chain. The course includes review of the key elements of transportation such as: modes of transportation, transportation technology, company roles and operations within the transportation field, the impact of transportation on the overall economy, sustainability in transportation, and how the field is evolving to meet future needs.

Who Should Attend

Receiving, Shipping, Putaway, Picking, and Packing Clerks, Operators, Analysts, Supervisors, and Managers
Customer Service, Order Management, Warehouse, Terminal, Crossdock, and Distribution Center administrators, clerks, analysts, supervisors, and managers.
Supply Chain and Logistics Managers, Analysts, Consultants, Supervisors, Technologists Planners and Engineers
Business and Systems Analysts
Supply Chain Education and Human Resource Management personnel
Inventory Planners
Distribution and Warehouse Operations Managers, Supervisors, Planners, Consultants, and Analysts
Demand Planners, Supply Planners, Forecast Analysts, Forecasting Managers
Service Operations supervisors, Service Operations Managers
Inventory Managers, Inventory Clerks, Inventory Analysts
Transportation Planners, Transportation Clerks, Transportation Analysts, Transportation Managers

How You Will Benefit

Understand the business of transportation and logistics and the economic impact of transportation
Describe the unique features, advantages, and disadvantages of the various modes of transport.
Describe the cost and pricing considerations of LTL, Truckload, Rail, Air and Ocean transport
Understand the role of private fleets, 3PL’s, freight forwarders, and brokers.
Describe the role of technology in transportation operations.
Understand the basics of legal considerations in transportation.
Understand the basics of international transportation considerations.
Describe the roles, functions, and metrics associated with transportation.
Gain an appreciation of evolving innovations in transportation.
Demonstrate metrics used to measure transportation service quality and efficiency

What You Will Learn

Transportation Operations is a start anytime, self-paced course consisting of 11 Learning Blocks.

Learning Block 1: Business and Economy
Learning Block 2: Transportation Modes
Learning Block 3: Transportation Economics
Learning Block 4: Transportation Service Markets
Learning Block 5: Transportation Technology
Learning Block 6: Transportation Regulations
Learning Block 7: Transportation and Global Supply Chains
Learning Block 8: Risk Management and Security in Transportation
Learning Block 9: Sustainability Issues in Transportation
Learning Block 10: Transportation Sourcing and Management
Learning Block 11: The Future of Transportation

Course Materials

Required: Computer with speakers and internet connectivity to access online content

Provided: Access to online course content and optional reading materials

Course Prerequisites

None.

Course Brief Description

This course prepares students in the basics of transportation operations and the role of transportation within an organization’s overall supply chain. The course includes review of the key elements of transportation such as: modes of transportation, transportation technology, company roles and operations within the transportation field, the impact of transportation on the overall economy, sustainability in transportation, and how the field is evolving to meet future needs.

Course Times

Our online Supply Chain Fundamentals courses are 100% online, self-paced, start anytime, and are approximately 40 hours of instruction per course. There is a quiz at the end of each learning block that must be passed to move onto the next learning block.

Cancellations

If SCL/GTPE cancels a course, registrants will be notified via email or phone and will receive a full refund. SCL/GTPE is not responsible for nonrefundable plane tickets, hotel and rental car deposits, nor any other expenses incurred.

Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.

Course Fee - Standard

350.00

Supply Chain Fundamentals: Customer Service Operations

Special Notes

Enroll in this course at any time, even if the session start date has passed. However, check the register by and session end date listed in the session details to ensure you have enough time to complete the course.

Course Description

This course prepares students in the basics of customer service operations and the role of customer service within an organization’s overall supply chain. The course includes presentations of the key elements of customer service including: the order management process, customer relationship management, management of challenging customers, effective customer communications, returns and reverse logistics, and performance metrics.

Who Should Attend

Receiving, Shipping, Putaway, Picking, and Packing Clerks, Operators, Analysts, Supervisors, and Managers
Customer Service, Order Management, Warehouse, Terminal, Crossdock, and Distribution Center administrators, clerks, analysts, supervisors, and managers.
Supply Chain and Logistics Managers, Analysts, Consultants, Supervisors, Technologists Planners and Engineers
Business and Systems Analysts
Supply Chain Education and Human Resource Management personnel
Inventory Planners
Distribution and Warehouse Operations Managers, Supervisors, Planners, Consultants, and Analysts
Order Management Supervisors, Managers, Analysts
Demand Planners, Supply Planners, Forecast Analysts, Forecasting Managers
Service Operations supervisors, Service Operations Managers
Inventory Managers, Inventory Clerks, Inventory Analysts
Transportation Planners, Transportation Clerks, Transportation Analysts, Transportation Managers

How You Will Benefit

Acquire knowledge of the overall order management cycle and process
Understand the impact of effective customer service, especially in issue resolution
Understand the key aspects of, and employee responsibilities in, the customer returns process
Understand the key metrics used in customer returns functions
Understand the key concepts and practices in customer relationship management
Recognize how service performances are measured
Identify key steps in the customer life cycle
Know how to identify, appreciate, and relate to challenging customers in typical business settings through great customer service and understand why customers become challenging
Know how to manage challenging customers
Identify and describe various communication methods and their characteristics
Recognize the key barriers to effective communication and how to overcome them
Recognize regulatory concerns in customer service operations

What You Will Learn

Customer Service Operations is a start anytime, self-paced course consisting of 6 Learning Blocks.

Learning Block 1 – The Order Process
Learning Block 2 – Returns and Reverse Logistics
Learning Block 3 – Customer Relationship Management
Learning Block 4 – Challenging Customers
Learning Block 5 - Communication in Customer Service
Learning Block 6 – Legal and Regulatory Concerns

Course Materials

Required: Computer with speakers and internet connectivity to access online content

Provided: Access to online course content and optional reading materials

Course Prerequisites

None.

Course Brief Description

This course prepares students in the basics of customer service operations and the role of customer service within an organization’s overall supply chain. The course includes presentations of the key elements of customer service including: the order management process, customer relationship management, management of challenging customers, effective customer communications, returns and reverse logistics, and performance metrics.

Course Times

Our online Supply Chain Fundamentals courses are 100% online, self-paced, start anytime, and are approximately 40 hours of instruction per course. There is a quiz at the end of each learning block that must be passed to move onto the next learning block.

Cancellations

If SCL/GTPE cancels a course, registrants will be notified via email or phone and will receive a full refund. SCL/GTPE is not responsible for nonrefundable plane tickets, hotel and rental car deposits, nor any other expenses incurred.

Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.

Course Fee - Standard

350.00

Supply Chain Fundamentals: Supply Chain Management Principles

Special Notes

Enroll in this course at any time, even if the session start date has passed. However, check the register by and session end date listed in the session details to ensure you have enough time to complete the course.

Course Description

This course prepares students in the basics of supply chain and supply chain’s roles within organizations. The course includes defining supply chain management and the various domains within supply chain (i.e., customer service, manufacturing and service operations, order management, procurement and supply management, demand planning, inventory management, warehousing operations, and transportation operations). It includes an explanation of how the supply chain supports organizations’ strategic and financial goals.

Who Should Attend

Receiving, Shipping, Putaway, Picking, and Packing Clerks, Operators, Analysts, Supervisors, and Managers
Customer Service, Order Management, Warehouse, Terminal, Crossdock, and Distribution Center administrators, clerks, analysts, supervisors, and managers
Supply Chain and Logistics Managers, Analysts, Consultants, Supervisors, Technologists Planners and Engineers
Business and Systems Analysts
Supply Chain Education and Human Resource Management personnel
Inventory Planners
Distribution and Warehouse Operations Managers, Supervisors, Planners, Consultants, and Analysts
Demand Planners, Supply Planners, Forecast Analysts, Forecasting Managers
Manufacturing analysts, Manufacturing supervisors, Manufacturing clerks, Manufacturing Managers
Service Operations supervisors, Service Operations Managers
Inventory Managers, Inventory Clerks, Inventory Analysts
Inventory Cycle Counters
Transportation Planners, Transportation Clerks, Transportation Analysts, Transportation Managers

How You Will Benefit

Define supply chain management – flows, metrics, frameworks, goals, and organizational structures
Describe the various types of information systems and technology currently used in the supply chain
Describe how teams work together to create successful customer relationships
Summarize the customer satisfaction model
Discuss the difference between internal and external customers
Explain the difference between manufacturing and service operations
Recognize the steps in the procurement process
Understand that there are different types of buyer-supplier relationships
Define the concept of strategic sourcing
Explain why it is important to consider the total cost of ownership when making purchases
Categorize the different types of demand patterns
Discuss the importance of S&OP in the integrated supply chain
List several KPIs for successful inventory management
Articulate some of the key operations of a warehouse (e.g., receiving, storage, product placement, filling orders, and order picking processes)
Understand how different areas of product transportation affect the overall success of companies
Identify the challenges in establishing efficient and effective transportation processes within industries
Determine which modes of transportation are more cost effective in given situations and why
Demonstrate metrics used to measure transportation service quality and efficiency
Understand the importance of supply chain resilience
Learn potential ways Artificial Intelligence (AI) can improve supply chain resilience

What You Will Learn

Supply Chain Management Principles is a start anytime, self-paced course consisting of 8 Learning Blocks.

Supply Chain Concepts
Customer Service Operations
Manufacturing & Service Operations
Procurement and Supply Management
Inventory Management
Demand Planning
Warehousing Operations
Transportation Operations

Course Materials

Required: Computer with speakers and internet connectivity to access online content

Provided: Access to online course content and optional reading materials

Course Prerequisites

None.

Course Times

Our online Supply Chain Fundamentals courses are 100% online, self-paced, start anytime, and are approximately 40 hours of instruction per course. There is a quiz at the end of each learning block that must be passed to move onto the next learning block.

Cancellations

If SCL/GTPE cancels a course, registrants will be notified via email or phone and will receive a full refund. SCL/GTPE is not responsible for nonrefundable plane tickets, hotel and rental car deposits, nor any other expenses incurred.

Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.

Course Fee - Standard

350.00

Supply Chain Fundamentals: Warehousing Operations

Special Notes

Enroll in this course at any time, even if the session start date has passed. However, check the register by and session end date listed in the session details to ensure you have enough time to complete the course.

Course Description

Warehouse associates and associates in other supply chain domains should understand the processes, technology, and terminology that are in play in today's distribution operations. This course is intended to train students in the basics of warehousing, so that they can quickly familiarize themselves and be effective contributors in warehouse and distribution operations. The course is structured to prepare entry-level and supervisory-level employees in warehouse operations with a fundamental understanding of the physical, technological, process, and safety considerations of warehouse/distribution operations. Additional topics include: facility configuration, storage and handling techniques, metrics, customer service considerations, and the role of distribution operations in different industries. Includes exposure to bar-coding, picking and shipping processes, and storage and sorting systems.

Who Should Attend

Receiving, Shipping, Putaway, Picking, and Packing Clerks, Operators, Analysts, Supervisors, and Managers
Customer Service, Order Management, Warehouse, Terminal, Crossdock, and Distribution Center administrators, clerks, analysts, supervisors, and managers
Supply Chain and Logistics Managers, Analysts, Consultants, Supervisors, Technologists Planners and Engineers
Business and Systems Analysts
Supply Chain Education and Human Resource Management personnel
Inventory Planners
Distribution and Warehouse Operations Managers, Supervisors, Planners, Consultants, and Analysts
Order Management Supervisors, Managers, Analysts

How You Will Benefit

Demonstrate a fundamental understanding of the physical, technological, process and safety considerations of warehouse/distribution operations
Explain facility configuration considerations, representative storage and handling techniques, performance metrics, customer service considerations, and the role of distribution operations in different industries
Discuss picking and shipping processes and material handling equipment
Describe the key operations that take place within a warehouse and how they relate to each other
Discuss the different warehouse operating/ownership models

What You Will Learn

Warehousing Operations is a start anytime, self-paced course consisting of 8 Learning Blocks.

Warehousing & Its Function
Receiving goods at the distribution center
Putaway and Restocking
Picking and Packing
The Shipping of Goods
Safe, Healthy & Secure Working Environments
Inventory Control
Labor Performance Management

Course Materials

Required: Computer with speakers and internet connectivity to access online content

Provided: Access to online course content and optional reading materials

Course Prerequisites

None.

Course Brief Description

Structured to prepare entry-level and supervisory-level employees in warehouse operations with a fundamental understanding of the physical, technological, process, and safety considerations of warehouse/distribution operations. Additional topics include: facility configuration, storage and handling techniques, metrics, customer service considerations, and the role of distribution operations in different industries. Includes exposure to bar-coding, picking and shipping processes, and storage and sorting systems.

Course Times

Our online Supply Chain Fundamentals courses are 100% online, self-paced, start anytime, and are approximately 40 hours of instruction per course. There is a quiz at the end of each learning block that must be passed to move onto the next learning block.

Cancellations

If SCL/GTPE cancels a course, registrants will be notified via email or phone and will receive a full refund. SCL/GTPE is not responsible for nonrefundable plane tickets, hotel and rental car deposits, nor any other expenses incurred.

Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.

Course Fee - Standard

350.00