Areas of Focus
This online course is also available in Spanish.
This course prepares students in the basics of customer service operations and the role of customer service within an organization’s overall supply chain. The course includes presentations of the key elements of customer service including: the order management process, customer relationship management, management of challenging customers, effective customer communications, returns and reverse logistics, and performance metrics.
Customer Service Operations is a start anytime, self-paced course consisting of 6 Learning Blocks.
Please review https://pe.gatech.edu/technology-requirements to ensure that the system you will be using is capable of accessing this online course.
Online courses are offered through Georgia Tech Professional Education. The interface is provided via Canvas LMS and is primarily point-and-click, and can be learned by anyone capable of using a web browser. There is no software to distribute, and no experience with HTML or other technical knowledge required.
Every effort is made to present the course as advertised herein; however, circumstances may make it necessary to alter the schedule and/or presenters.
Special Note: Although the current online course session(s) indicate a start date that may have passed, students can enroll at any time. The online course(s) are self-paced offering flexibility, so you can fit the course work into your schedule. However, it is recommended that you register by the registration close date indicated in the section details, to allow for enough time to complete the course.
You must take 4 SCF online courses: Required course: Supply Chain Management Principles. Choose 3 SCF courses from the following: Customer Service Operations, Supply Management & Procurement, Demand Planning, or Manufacturing & Service Operations.
The certificate is designed for those who want a solid understanding of supply chain fundamentals who may be new to certain supply chain domains. The goal of the program is to support workforce readiness and upward mobility for entry-level and supervisory level associates.
Starting April 26th, 2017 for every 3 Supply Chain Fundamentals online courses you take, the 4th is free! Contact us after you have completed your 3rd course to obtain a coupon code for the 4th course.
Please note that our Online Fundamentals series is now available in Spanish! If you are interested in registering individuals or a group in this course or the entire online series, please use our contact form to send us a note and we will be in touch, promptly.